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Personal Health Budget Experience Survey

NHS England commissioned Quality Health to run an independent survey of people with a personal health budget (PHB) to understand their experience of it. The survey was run in spring 2018, and there were 390 responses.

The findings pdf (download full report here) (1.20 MB) show that:

  • 89% said that their personalised care and support plan reflected what mattered to them, to some extent or completely.
  • 86% said that they had achieved what they wanted as a result of their plan, to some extent or completely.
  • 77% said they were likely or extremely likely to recommend a PHB/IPB to someone else.

The report also showed scope for improving support to people, particularly in the information provided to those who were interested in a PHB and the time taken to set one up.

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