Who we work with
Quality Health: working in the NHS
Quality Health works for NHS patients in all parts of the UK to help improve the level of healthcare that patients receive, whether they are treated in NHS hospitals, community services, in primary care, by mental health services, or by independent health care providers. For over 30 years Quality Health have been measuring and monitoring patient experiences in all hospital trusts, foundation trusts, acute hospitals, specialist acute trusts, mental health trusts and ambulance trusts in England.
Quality Health: working in the independent healthcare sector
Quality Health works in partnership with clients in both the public and independent healthcare sectors to deliver better health outcomes for patients in the UK and around the world. We now work with a number of high profile independent hospital and patient transport providers who deliver care for both NHS and private patients. This includes developing bespoke surveys for their staff and patients, as well as implementing PROMs in multiple sites around the UK and overseas.
Quality Health: working with the voluntary sector
Quality Health has a range of clients and partnerships with the voluntary sector in the UK and around the world. We have recently worked with a number of the UK’s leading cancer charities, including: Jo's Cervical Cancer Trust, Breast Cancer Care and The Lymphoma Association. And we have been instrumental in the development and implementation of the National Cancer Patients Experience Survey in England, Northern Ireland, Scotland and Wales, working with government and the voluntary sector to make real, tangible improvements to cancer care.
As part of our own Corporate Social Responsibility policy, we are currently working on a pro bono basis with a major hospice based close to our offices, helping them to develop and implement measures of experience and outcomes and patients and their families.
Quality Health: working in other sectors
Quality Health also works outside the health sector, bringing our expertise and knowledge to bear in other areas. We have extensive experience in social care; and are also currently working with a number of Community Rehabilitation Companies.
We can work with you to apply the learning and experience from the health sector to work with your staff, service users or clients to measure satisfaction, monitor performance and improve services.
Quality Health: supporting consultations and evaluations
As well as carrying out surveys to measure patient, client and staff experience, Quality Health also supports a range of other consultations and evaluations. We worked on a major consultation for the CQC, collecting and evaluating feedback on its’ updated provider handbooks; and analysed a public and industry consultation for the Department of Health looking at the future of the Nursery Milk Scheme in England and Scotland.
Quality Health: working with academia
Quality Health is committed to supporting ongoing academic research into healthcare experience and health outcomes. We are currently working with a number of academic groups – for example, we recently worked with University College London, to conduct a discrete choice experiment looking at people’s preferences into how specialist surgical services for some cancers are organised.
Quality Health: working around the world
Quality Health works with organisations worldwide. Past projects include advising cancer charities in Australia, developing multi-lingual surveys for the health sector in Qatar, and advising Harvard Business School in the United States on the impact and effectiveness of PROMs. We were appointed Strategic Advisors to Bupa’s rollout of PROMs across 150 countries worldwide, and we continue to be the most experienced providers of PROMs in the UK and internationally.