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Chief Executive Officer

Daniel Ratchford BA (Cantab) MSc MBA CDipAF FRSA

Daniel is Quality Health’s Chief Executive.  He has held a variety of high profile posts in the public, private and voluntary sectors.

Daniel started his career at the Audit Commission, where he was part of the team that devised the very first sets of national performance indicators for the NHS and local government.  Daniel was heavily involved in the development of the Audit Commission’s methodology for measuring the quality of health services (see Auditing for Patients, BMJ, 1994:; and instrumental in the design of the first public opinion surveys of local government services.  Daniel went on to become Private Secretary to Sir Andrew Foster, the Audit Commission’s Controller, where he was responsible for a wide range of high profile research and policy analysis.

Daniel worked for seven years as a management consultant for international consulting firm, PA Consulting, where he rose to the rank of Managing Consultant in the Government and Public Services Practice.  Daniel managed a range of assignments in central and local government, the NHS, and the police.

Daniel was Assistant Chief Executive of Islington Council from 2002, where he was responsible for leading the Improvement Plan that saw the council climb from the bottom to the top of the Audit Commission league tables in only three years.  He subsequently became Director of Communications and Corporate Affairs at Islington NHS Primary Care Trust – responsible for patient experience, complaints, PALS, patient and staff surveys.

Prior to joining Quality Health, Daniel was Strategic Director of Environment and Leisure at the London Borough of Sutton.  Voted one of the fifty most influential people in local government, he led Sutton’s ground breaking work on community engagement and behaviour change, and was heavily involved in negotiations around the setting up of Sutton’s CCGs, and their relationship with the council through its Health & Wellbeing Board.

Daniel has also worked in the voluntary sector, as Assistant to the Chief Executive of the social enterprise Turning Point, where he was responsible for managing the policy and communications functions of this organisation that runs services for clients with drug, alcohol and mental health problems.  And he was Director of Capital Ambition, a collaboration of health and local government organisations across London, delivering shared services, support and efficiency programmes to London Boroughs and NHS Trusts.

Daniel has an undergraduate degree from Sidney Sussex College, Cambridge University in Philosophy & Management Studies; and a Masters Degree from Birkbeck College, University of London in Politics & Administration.  He has a London Business School MBA, and a Certified Diploma in Accountancy and Finance.  He is a Fellow of the Royal Society of Arts.

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  • 2 days ago

    RT @AllCanGroup: Respondents told us the financial impact of #cancer was sometimes devastating, as they had to make huge sacrifices to pay…

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    RT @danielratchford: Great to arrive at the #eccosummit and see copies of the fantastic @AllCanGroup patient survey report in all of the de…