Telephone: 01246 856263  Email: info@quality-health.co.uk

Our latest news...

Find out the latest news from Quality Health

 Learn more

  

Quality of Service...

Why we stand out from the crowd

 Learn more

Creative thinking...

The thoughts of Daniel Ratchford,
Quality Health's CEO

Learn more

Meet our team...

The people behind Quality Health

Learn more

Find out more...

Watch our quick video to learn more about Quality Health

Launch the Video

Who we are

Find out more about our staff. What are our areas of expertise are and how we can help you deliver better results for your service users, patients and staff

What we do

Quality Health has over 25 years' unrivalled experience and knowledge of managing staff, patient and service user surveys.

Surveys

We are experts in delivering surveys of all kinds from small bespoke surveys, to large scale surveys. 

NHS Friends and Family

The NHS Friends and Family Test gives your patients a single, simple way to feedback on their experience. 

NCPES

Quality Health has been instrumental in designing and delivering the National Cancer Patients Experience Survey for the last 7 years

PROMs

Quality Health is the largest provider of Patient Reported Outcome Measures (PROMs) in England, helping the NHS improve and measure their quality of care.

SOLAR

Our reporting portal allows you to access your results in real time and gives you unrivalled ability to manipulate and analyse your data

Contact Us

Interested in what we do? Would you like to find out more? Talk to us here.

26 August, 2014

Quality Health has been working with the Scottish Government and NHS Scotland over the last few months, carrying out a comprehensive survey of inpatients in all Scottish hospitals.  It’s the fourth time this national survey has been carried out, and I’m delighted that the results show a continued improvement over previous years.

89% of patients gave a positive rating for the overall care and treatment they received (up from 85% in 2012).  88% gave a positive rating for the hospital and ward environment (a huge rise from 80% in 2012).  And 91% gave a positive rating for staff (up from 87% in 2012).  These are really encouraging scores.

Quality Health knows from previous work we have done that there is a correlation between particular elements of patient experience and positive clinical outcomes as measured through Patient Reported Outcome Measures (PROMs).  These are those elements relating to communication with doctors and nurses.  And so it’s particularly encouraging to see positive scores here too: 90% of patients thought doctors knew enough about their condition or treatment (87% for nurses); 90% felt that doctors talked to them in a way they could understand (84% for nurses); and 90% said that doctors and nurses listened to them if they had any questions or concerns.  Less positively, only 80% of patients said that a member staff properly explained the risks and benefits of their treatment to them beforehand; and only 59% said that they were involved as much as they wanted to be in decisions about their treatment and care.

Another interesting new question this year asked patients if they were given any information about how to provide feedback, or to complain.  Only 36% said that this was the case overall, although there was significant variation between health boards (from 30% in one to as high as 70% in another).  There is clearly some more work to be done in this area.

The full report is available via our website here:

http://www.scotland.gov.uk/Topics/Statistics/Browse/Health/InpatientSurvey/inpatients2014