Service Reviews for all Sectors of the NHS

The Quality Health Service Review package analyses your services in detail, identifies problems and areas of good practice, and produces a detailed Quality Improvement Plan which enables you to move the service forward.

Each service is different, so each Review must be tailor-made for the reality on the ground. Quality Health develops a Review Brief with you that identifies all the actions to be taken.

These include:

• Identifying the objectives of the Review and potential outcomes.
• Agreeing the time-scale.
• Analysing the caseload data, throughputs, and changes to the pattern of demand and supply.
• Identifying the real queuing arrangements, how many patients are waiting, and for what times.
• Analysing referral patterns.
• Examining the organisation of clinical activity and work.
• Analysing the need for capital equipment and resources.
• Mapping the processes used to deliver the service, including professional, clerical, and management processes.
• Looking at the balance between domiciliary visits and clinic work, where these exist.
• Assessing inter-agency working or inter-professional working where this exists.
• Plotting the impact of regional and national policy guidelines on the needs of particular services.
• Assessing the impact of professional guidelines and practice on service delivery and compliance with good practice.
• Showing how change has to be made to implement National Service Framework guidance.
• Identifying new treatments and needs and identifying how to prioritise them.
• Identifying outcome measures, and Quality Standards and Targets that can be measured.
• In order to deal with these issues, consulting managers, clinicians and staff in an open and structured way to identify facts, and their priorities for change.
• Consulting users where appropriate as part of the review process.
• Making recommendations on work organisation, resources needed, mix of skills and resources required, and optimum work organisation.