NHS Inpatient Survey

NHS Patient Survey

National Patient Surveys

Quality Health is the second largest provider for the National Patient Surveys. We work for 188 acute Trusts, Mental Health Trusts, Ambulance Trusts, and PCTs on the patient survey programme.

Quality Health gives a friendly personal service which minimises the work you have to do and maximises the benefit your Trust gains from the survey programme.

Key Advantages of Using Quality Health

• The most cost effective provider with excellent value for money.
• One stop shop price for everything, no hidden extras.
• High response rates: highest 93% in Cheshire.
• A comprehensive service from simplified, concise guidance through to detailed feedback and action planning.
• Named, highly experienced consultants to lead you through the survey process - available at all times.
• Speedy feedback of your results within 5 working days of close of survey.
• On line access to your response rates and your results.

Patient Surveys - Reach the Parts the NPS Can't Reach

Quality Health has a wide range of "Listening to Patients" surveys in addition to the National Surveys. They are particularly helpful in setting the agenda for Quality Accounts and answering the requirements of the National Operating Framework and the Outcomes Framework. The NPS only covers part of your services.

The surveys have been developed after extensive discussions with patients, carers, service users, and managers, and analysis of the patient pathways used in each service.

Surveys undertaken recently include:

• Oncology Inpatients and Day Case Patients
• Breast Screening Services
• Breast Care Assessment Clinics
• Maternity Services
• Imaging Services
• Homeless People using GP Services
• Adolescent Mental Health Clients in residential centres
• Choose and Book Programme and the reasons given by patients for making choices of acute provider for elective treatments
• Day Case Services
• Prosthetics Users
• Wheelchair Users
• Occupational Therapy, Physiotherapy, and Speech and Language Therapy users in the community and in hospital
• Complaints and Bereavement Services