Quality Health has unrivalled experience and knowledge of managing staff, patient and service user surveys. We actively manage all parts of the process from survey development, data collection, through to data analysis and reporting.
We are committed to five key principles:
Quality Health delivers over 700 separate surveys a year, with work ranging from traditional paper-based surveys, to all methods of electronic data capture via various means.
We are one of the biggest providers of surveys in the NHS, working with patients, service users and staff. Quality Health also works with other sectors, such as the Independent Sector, Probation Service and Local Government, in all parts of the UK.
Quality Health are already running the NHS Friends and Family Test for some Trusts in England, giving patients a single, simple way to feedback on their experience. We can deliver the NHS Friends and Family Test for you now.
Quality Health works for NHS patients in all parts of the UK, whether they are treated in NHS hospitals, community services, in primary care, by mental health services, or by independent providers. Quality Health is the largest provider of patient and staff surveys to the NHS, and also works for patients and staff in hospitals in the Middle East.
Before the national survey programme started in 2002, Quality Health had already worked for 120 Acute Hospital, Community, and Mental Health Trusts in the NHS covering England, Scotland, Wales and Northern Ireland.
Quality Health is a Care Quality Commission (CQC) approved national contractor and works for 360 Trusts throughout England on the National Patient and Staff Surveys.
We are also an approved contractor for the Better Together Patient Survey programme undertaken by the Scottish Government, working for 10 of the 15 geographic Health Boards in Scotland and running the Scottish NHS staff survey for every Health Board.
Our work covers all types of Provider and Commissioner organisations - Foundation Trusts, Acute Hospitals, Specialist Acute Trusts, PCTs, Mental Health Trusts, Ambulance Trusts, SHAs, and National Organisations such as NHS Direct, the NHS Information Centre, and NHSBT - every part of the NHS.
Quality Health is accredited to world leading international standards including ISO 27001 in respect of data security, ISO 9001 on quality measures and ISO 14001 environmental management system. These data security and quality standards are reviewed weekly and action logs and NCR registers are created as necessary. Quality Health is also accredited under the IGSoC registration system in respect of Information Governance, and this accreditation is reviewed and updated annually.
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